Shipping policy

Thank you for shopping with Faithmade Studio! Because we create custom-printed apparel and products, our shipping process works a little differently than standard retail stores. Please review our shipping timelines and guidelines below.

1. Production + Shipping = Total Delivery Time
Every item you order is custom-made just for you through our printing partners. This means your order goes through two distinct phases before arriving at your door:
  • Production/Processing Time (3–5 Business Days): The time it takes to print, quality-check, and package your custom item.
  • Shipping Time (3–7 Business Days): The time it takes for the mail carrier (like USPS or DHL) to deliver the package from the print facility to your address.
Total Estimated Delivery: Most customers receive their orders within 6 to 12 business days after placing their order.

Please note: Production and shipping times may extend during peak holiday seasons (such as November and December).

2. Order Tracking
As soon as your item leaves the printing facility, you will receive an automated shipping confirmation email from faithmadestudio containing your tracking link. Please allow up to 24–48 hours for the carrier to update the tracking status once the label is scanned.
3. Multiple Package Shipments
If you order different types of items (for example, a t-shirt and a mug), they may be produced at different printing facilities. If this happens, your items will arrive in separate packages at slightly different times. You will receive a separate tracking number for each package at no additional shipping cost to you.
4. Failed Delivery & Incorrect Addresses
Please double-check your shipping address during checkout. Because our fulfillment system is automated, we cannot modify addresses once the order has entered production.
  • If a package is returned to the warehouse due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of reshipping the item.
5. Lost or Stolen Packages
Faithmade Studio is not liable for packages that are marked as "Delivered" by the carrier but are missing or stolen from your property. If your tracking says delivered but you cannot find your package, please check with neighbors, look around your delivery area, or contact your local post office directly.
6. International Shipping (If Applicable)
We currently ship to the United States. International shipments may take 10–21 business days depending on customs processing in your destination country. Customers are responsible for any customs duties, taxes, or import fees levied by their local government.