Refund policy
We want you to love your purchase! Because our products are custom-printed to order just for you via our printing partners, we have specific guidelines regarding what can and cannot be returned.
30-Day Policy for Damages & Misprints
We offer a 30-day window for items that arrive damaged, defective, or misprinted. You have 30 days after receiving your item to report an issue and request a refund or replacement.
We offer a 30-day window for items that arrive damaged, defective, or misprinted. You have 30 days after receiving your item to report an issue and request a refund or replacement.
To be eligible for a refund or replacement due to a printing or manufacturing defect, the item must be unworn or unused, with tags, and in its original packaging. You will also need to provide your receipt or proof of purchase, along with clear photo evidence of the defect.
No Returns for Buyer's Remorse
Because every item is custom-made to order, we do not accept returns, exchanges, or refunds for buyer's remorse. This includes ordering the wrong size, changing your mind, or color preferences. Please refer carefully to our sizing charts before placing an order.
Because every item is custom-made to order, we do not accept returns, exchanges, or refunds for buyer's remorse. This includes ordering the wrong size, changing your mind, or color preferences. Please refer carefully to our sizing charts before placing an order.
How to Start a Claim
To report a damaged or misprinted item, please contact us immediately at faithmadestudio@gmail.com. Please include your order number and attach clear photos of the issue laid out on a flat surface.
To report a damaged or misprinted item, please contact us immediately at faithmadestudio@gmail.com. Please include your order number and attach clear photos of the issue laid out on a flat surface.
If your claim is accepted, we will coordinate with our print supplier to issue a free replacement or a refund. Do not mail items back to the manufacturing warehouse address on your package. Items sent back without a pre-approved claim will not be accepted or refunded.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned under any circumstances. This includes custom-printed apparel/products, special orders, personalized items, sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned under any circumstances. This includes custom-printed apparel/products, special orders, personalized items, sale items, or gift cards. Please get in touch if you have questions or concerns about your specific item.
Refunds
Once we or our printing partners have reviewed the photo evidence of your damaged or misprinted item, we will notify you if your refund or replacement was approved. If approved for a refund, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Once we or our printing partners have reviewed the photo evidence of your damaged or misprinted item, we will notify you if your refund or replacement was approved. If approved for a refund, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your refund, please contact us at faithmadestudio@gmail.com.